Information Privacy and Security Policy

Privacy Policy

MyEco Group Limited (ACN 064 755 237)

MyEco Group Limited and its subsidiaries (“MyEco Group”, “we”, “us”, “our”) are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What information we collect

We may collect personal information that is reasonably necessary for our business activities, including:

• Name
• Email address
• Phone number
• Company or organisation
• Address
• Any information you provide via forms, enquiries or correspondence

We may also collect information about how you use our website, including:

• IP address
• Browser type and device information
• Pages visited and time spent on our website

2. How we collect your information

We collect personal information in a number of ways, including:

• When you complete a form on our website (e.g. contact, sample requests, downloads)
• When you contact us via email, phone or social media
• When you interact with our website (including via cookies and analytics tools)

3. Why we collect your information

We collect and use your personal information to:

• Respond to enquiries and provide requested information
• Supply products, samples or services
• Manage customer relationships
• Send marketing communications (where you have opted in)
• Improve our website, products and services

4. Cookies and website analytics

We use cookies and similar technologies to improve your experience and understand how our website is used.

This may include tools such as:

• Google Analytics
• Advertising platforms (e.g. Meta)

These tools may collect anonymised or aggregated data about your interactions with our website.

You can control or disable cookies through your browser settings.

5. Disclosure of personal information

We may disclose your personal information to third parties where necessary, including:

• Service providers (e.g. website hosting, marketing platforms such as Mailchimp)
• Logistics and fulfilment partners
• Professional advisers
• Government or regulatory authorities where required by law

We take reasonable steps to ensure that third parties handle your information securely and in accordance with applicable privacy laws.

6. Overseas disclosure

Some of our service providers may be located overseas (for example, cloud or marketing platforms).
As a result, your personal information may be transferred to and stored in countries outside Australia.

We take reasonable steps to ensure that any overseas recipients handle your information in a manner consistent with Australian privacy laws.

7. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of transmission over the internet is completely secure.

8. Access and correction

You may request access to, or correction of, your personal information at any time by contacting us using the details below.

We will respond within a reasonable timeframe in accordance with our legal obligations.

9. Marketing communications

If you receive marketing communications from us, you may opt out at any time by:

• Clicking the unsubscribe link in the email, or
• Contacting us directly

10. Privacy complaints

If you have a concern about how we handle your personal information, please contact us:

Email: info@myeco.group
Phone: +61 3 8566 6800

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact us

If you have any questions about this Privacy Policy, please contact:

MyEco Group Limited
Unit 26/202-220 Ferntree Gully Road
Notting Hill, Victoria, 3168
Australia

Email: info@myeco.group
Phone: +61 3 8566 680